Last updated: November 7, 2026
This Refund Policy applies to custom software development and consulting services provided by Lakebend Software LLC. We sell professional services, not off-the-shelf products, so refunds are based on the work completed. If your signed proposal or services agreement includes different terms, those terms apply.
1. Ending an engagement
Either party may end an engagement with 14 days' written notice. You pay for work completed up to the end date, and any amount you have prepaid for work not yet performed is refunded.
2. Fixed-scope projects
- Fixed-scope projects are billed by milestone, typically 30% at kickoff, 40% at an agreed midpoint milestone and 30% on final acceptance.
- If a project ends early, completed and approved milestones are not refundable. Work in progress on the current milestone is billed in proportion to the work completed, and any remaining prepaid balance is refunded.
- If a deliverable does not meet the acceptance criteria agreed in your proposal, we will fix it at no additional cost before asking you to accept it.
3. Monthly engagements
Dedicated teams and support plans are billed monthly in advance. If you cancel, the engagement ends after the 14-day notice period, and the unused portion of any prepaid month after that date is refunded on a pro-rata basis. Additional hours already worked are billed as usual.
4. Third-party costs
Costs we pay to third parties on your behalf with your approval, such as software licenses, hosting, domains or app store fees, are passed through at cost and follow the third party's own refund terms. We cannot refund amounts that a third party does not refund to us.
5. How to request a refund
Email hello@lakebendsoftware.com with your name, company and the related invoice number. We review requests within 5 business days and issue approved refunds to the original payment method within 10 business days of approval. Card refunds can take additional time to appear, depending on your bank.
6. Questions and disputes
If you have a concern about an invoice, please contact us first. Most questions can be resolved quickly by email. See our Terms of Service for more on payments and disputes.